Gas Line Services in Durham, NC

Smell gas? Get out first

Leave right away. Do not turn lights or appliances on or off, and do not make calls from inside. Once you are a safe distance away, such as at a neighbor's, call 911 or Enbridge Gas North Carolina at 1-877-776-2427, the gas emergency number Enbridge lists for North Carolina. Wait for the utility or fire department to say the house is safe before going back in.

Enbridge Gas North Carolina is the former PSNC Energy, which Enbridge acquired in 2024, and Durham is in its service area. A plumber comes in after the emergency is handled, to fix the piping you own.

Whose pipe is it?

The utility generally owns the meter and the line feeding it. Piping after the meter usually belongs to the homeowner, including buried runs to a grill, pool heater or outbuilding. Federal pipeline rules require gas operators to notify customers that they do not maintain buried customer piping, that it can corrode and leak if neglected, and that it should be checked periodically and repaired if unsafe. Plumbing contractors are among those who can locate, inspect and repair it.

Common gas line jobs

• Hooking up a gas cooktop, clothes dryer, furnace or water heater
• Extending service to a fireplace insert, grill station, pool heater or backup generator
• Swapping aging flex connectors behind appliances for new ones
• Fixing leaking pipe or fittings downstream of the meter once Enbridge has shut off or cleared the hazard
• Testing a new or repaired system under pressure before gas is turned on

Digging near buried lines

NC811 sends locators to mark publicly managed lines at no charge when contacted about three working days before digging. Private lines on private property are not marked, so a buried gas line you own has to be located separately. Federal guidance calls for hand digging near buried gas piping.

Service and permits

Gas service does not reach every Durham street, so confirm availability with Enbridge before buying a gas appliance for a home without it. Durham City-County Building & Safety issues trade permits for the City and County; ask the plumber what your job needs.

What affects the cost

The distance from the meter or an existing connection, interior versus buried piping, how many appliances share the line, whether existing pipe can carry the added load, and permit and inspection steps all shape the price.